s remote assistance

I have several clients which use windows XP. When I have them initiate the remote assistance. I can click the the accept the invitation the clience sees that I have accepted the remote assistance .....but that's as far as i goes. I have disabled the firewall and still have same issue. I have successfully connected to my client computers before with windows xp. I am however able to connect to there computers with creating a remote desktop account on their computer. Has anyone else runto this problem??

Hi Chris, I've been having the same problem when trying to connect to my clients through remote assistance. I got around it by using log me in. www.logmein.com I have no problem connecting when using this program, all the client has to do is ring me then I can log into their machine without any problem. It does involve installing a program on the clients pc, I've been using it for 3 months now and have no need to use remote assistance any more. Hope this helps you out. -- Ghost
"chrisgruntled" wrote:

I have several clients which use windows XP. When I have them initiate the remote assistance. I can click the the accept the invitation the clience sees that I have accepted the remote assistance .....but that's as far as i goes. I have disabled the firewall and still have same issue. I have successfully connected to my client computers before with windows xp. I am however able to connect to there computers with creating a remote desktop account on their computer. Has anyone else runto this problem??

Chris, this program will allow you to access windows ME, NT, 2000, XP, etc -- Ghost
"chrisgruntled" wrote:

I have several clients which use windows XP. When I have them initiate the remote assistance. I can click the the accept the invitation the clience sees that I have accepted the remote assistance .....but that's as far as i goes. I have disabled the firewall and still have same issue. I have successfully connected to my client computers before with windows xp. I am however able to connect to there computers with creating a remote desktop account on their computer. Has anyone else runto this problem??